Shipping Policy
At yourpondpros, we aim to provide you with the best shipping options regardless of your location. We deliver to customers worldwide on a daily basis, and our priority is to offer services of the highest quality.
Shipping fee: Free
We offer free shipping on all orders.
Delivery Time= Handling time +Transit Time:
- Handling time: 0 - 5 Days
- Transit time: 5 - 8 Days
We understand the importance of a smooth and efficient shipping process. After placing an order, please allow 0 to 3 business days for Handling Time. Once processed, the transit time is between 3 to 7 business days.
Order Cut-Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Shipping methods:
Orders are shipped via UPS/FedEx. We only ship to the lower 48 United States. We do not ship to Hawaii, Alaska, Protectorates, PO Boxes, APO's or FPO's.
Tracking Information:
We also provide tracking numbers for all orders. Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your package. You will receive this tracking number via email.
We understand the importance of knowing the status of your order, and we strive to provide you with transparent and reliable tracking information. If you have any questions or need assistance with tracking your order, please don’t hesitate to contact our customer support team. We’re here to help!
Change Of Address:
You can change your delivery address if your order hasn’t been dispatched yet by reaching out to the customer service team at support@yourpondpros.com. Please be aware that we are unable to guarantee changes to the delivery address once the item has been delivered because we are not obligated to do so.
Wrong Address:
If our items are returned to us because you entered an incorrect mailing address during checkout, you will be responsible for paying all additional shipping fees associated with resending the item.
If you have any questions or require further assistance regarding shipping, please do not hesitate to contact our customer support team. We are here to help and ensure that you have a positive shopping experience with us.
Phone: +1 817-657-9772
Email: support@yourpondpros.com
Address: 6101 Hunter Lane, Colleyville, Texas, 76034, United States
Thank you for choosing yourpondpros.com as your preferred online shopping destination. We appreciate your trust and look forward to serving you with the utmost care and efficiency.
